Privacy Policy

Last updated: 24 July 2026

Venue of Joy Investments (Pty) Ltd (“Venue of Joy”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains what personal information we collect, how we use it, and the rights you have under the Protection of Personal Information Act, 2013 (POPIA).

This policy applies to visitors to our website, clients who enquire about our services, and individuals who apply to join our team of hospitality staff.

1. Who we are

Venue of Joy Investments (Pty) Ltd is a professional hospitality staffing company based in Johannesburg, South Africa. We supply experienced waiters, bartenders, chefs, hostesses, wine stewards, cleaners, set-up staff and event support teams for corporate events, private functions, weddings, catering companies and hospitality venues.

For the purposes of POPIA, Venue of Joy is the Responsible Party for the personal information we collect and process.

2. Information we collect

Information you provide to us

When you enquire about our services, request a quote, or contact us via our website, WhatsApp, email or phone, we may collect:

• Your name and, where relevant, your company name
• Contact details (phone number, WhatsApp number, email address)
• Event details (date, location, type of event, number of guests)
• The type of staff you require
• Any additional information you choose to share in your message

Information from prospective staff

If you apply to work with Venue of Joy, we may collect additional information such as:

• Your full name, ID number and contact details
• CV, work history and references
• Qualifications and relevant experience
• Availability and preferred work areas
• Banking details, once engaged, for payment purposes

Information we collect automatically

When you visit our website, we may automatically collect certain information, including your IP address, browser type, device information, pages viewed and referring website. This is collected through cookies and similar technologies. Please see our Cookie Policy for more information.

3. How we use your information

We use your personal information to:

• Respond to your enquiries and provide quotations
• Deliver the hospitality staffing services you have requested
• Communicate with you about your booking or event
• Assess applications from prospective staff and manage engagements
• Invoice clients and process payments to staff
• Improve our website, services and marketing
• Comply with our legal and regulatory obligations

4. Legal basis for processing

We process your personal information where:

• You have given us your consent
• It is necessary to enter into or perform a contract with you
• It is necessary to comply with a legal obligation
• It is necessary for our legitimate business interests, provided these are not overridden by your rights

5. Sharing your information

We treat your personal information as confidential and only share it where necessary. We may share information with:

• Our staff — limited details required to confirm and deliver your booking (such as the event location, date and role required).
• Clients — where a staff member’s details need to be shared to confirm the placement.
• Service providers — trusted third parties who support our business, such as hosting providers, email platforms, accounting services and payment processors, under appropriate confidentiality obligations.
• Regulatory or legal authorities — where we are required to do so by law.

We do not sell your personal information to third parties.

6. Cross-border transfers

Some of the service providers we use (for example, cloud-based email or analytics services) may process information outside of South Africa. Where this happens, we take reasonable steps to ensure your information is protected to a standard comparable to POPIA.

7. How long we keep your information

We retain personal information only for as long as necessary to fulfil the purposes it was collected for, including for legal, accounting or reporting requirements. Enquiry records are typically retained for a reasonable period to support any follow-up or repeat bookings, after which they are securely deleted or anonymised.

8. How we protect your information

We take appropriate technical and organisational measures to safeguard your personal information against loss, unauthorised access, alteration or disclosure. These include restricted access, secure storage and confidentiality agreements with staff and service providers. While we do our best to protect your information, no method of transmission over the internet is 100% secure.

9. Your rights under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request that we correct or update inaccurate information
• Request that we delete your information, subject to our legal obligations
• Object to the processing of your information in certain circumstances
• Withdraw consent where processing is based on your consent
• Lodge a complaint with the Information Regulator (South Africa)

10. Cookies

Our website uses cookies and similar technologies. For full details on how we use cookies and how you can manage your preferences, please read our Cookie Policy.

11. Marketing communications

Where you have given your consent, or where permitted by law, we may send you information about our services. You can opt out at any time by contacting us or using the unsubscribe link in any marketing email.

12. Third-party links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before providing any personal information.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy regularly.

14. Contact us

If you have any questions about this Privacy Policy, wish to exercise your rights, or would like to make a complaint, please contact our Information Officer: